As soon as your order is placed we begin processing it. You can usually expect your vehicle in 1 to 2 weeks unless it is available at one of our partner local retailers and can be picked up the same day.

Our goal is to give you a variety of options so you may find the perfect vehicle to fit your needs. Some things to consider are the distance of your commute (longer distances usually work better with a bike), whether you wish to sit or stand while riding your vehicle, do you have hills on your commute, do you need to carry anything with you, and do you have use for the vehicle outside of the commute (e.g. grocery shopping, dropping the kids off at school, etc).

Each program has slightly different service options. For example, our Unagi subscription program includes service for free and the ability to ship (paid for by Unagi) the vehicle back to HQ for repairs. For purchase, we recommend local bike shops as they are skilled in vehicle repairs.